If you have any questions please contact us by email using one of the below addresses. In most cases you will receive a response the same day. Please be sure to check our FAQ section for an answer before contacting us.  

Please note that Canvas Factory does not offer telephone support at this time.

If your query is relating your voucher code not being accepted on the website. Please note the vouchers contain a set of instructions or redemption link for receiving the discount. Please read through the voucher instructions before contacting our support department.

Please do not email multiple addresses with the one issue. If this happens it is very likely your issue will not be addressed as our system will flag your emails as spam/junk.

Enquiries relating to current orders that have already been placed:   info@canvasfactory.com.au

Enquiries relating to orders that are not yet placed in the Canvas Factory system and to obtain a preview:   preview@canvasfactory.com.au

Enquiries relating to a post-delivery problem, for example shipping damage:  service@canvasfactory.com.au